- Express delivery and free returns within 30 days
- support@dealmatic.shop
- +1 404-234-8395
At DEALMATIC, customer satisfaction is important to us. We carefully inspect every chair before it is shipped, but if your order arrives with an issue or doesn’t meet your expectations, we’re here to help make the return process as straightforward as possible.
Return Information
- Return Period: Within 30 days of the delivery date.
- Restocking Fee: No restocking fee applies.
- Return Method: Returns are accepted by mail.
- Return Shipping for Damaged or Defective Items: Free. We will provide a prepaid return shipping label.
- Return Shipping for Customer Preference Returns: The customer is responsible for return shipping costs.
- Refund Processing: Approved refunds are typically processed within 10 business days after the returned item has been inspected and approved.
Starting a Return
If you need to return an item, please contact our customer support team before sending anything back.
When contacting us, please include:
- Your full name.
- Your order number.
- The product(s) you wish to return.
- A brief explanation of the reason for the return (such as a damaged item, incorrect product, defective item, or change of mind).
Please note that returns sent without prior authorization cannot be accepted. Once your request has been reviewed and approved, we will provide the appropriate return address along with complete return instructions.
Return Requirements
To qualify for a refund or return, the item must meet the following conditions:
- The product must be unused and remain in the same condition in which it was delivered.
- The original packaging, labels, manuals, and any included accessories must be returned with the item.
Items that do not meet these requirements may not qualify for a refund.
Return Shipping
We believe our return process should be clear and transparent.
Damaged or Defective Products
If your chair arrives damaged during shipping or has a manufacturing defect, DEALMATIC will cover the cost of return shipping. A prepaid return label will be provided after your request has been approved.
Returns for Personal Preference
If you decide you no longer want the item, ordered the wrong product, or simply changed your mind, you are responsible for the return shipping costs. Original shipping charges, if applicable, are not refundable.
For information regarding delivery timeframes and shipping procedures, please review our Shipping Policy.
Damaged, Incorrect, or Faulty Orders
We recommend inspecting your order as soon as it is delivered.
Shipping Damage
If your package arrives with visible shipping damage, please contact us as soon as possible so we can assist you and, if necessary, begin a claim with the shipping carrier.
Incorrect or Defective Items
If you receive the wrong product or discover a manufacturing defect, please notify us within 30 days of delivery. Our team will review the issue and work with you to provide an appropriate resolution as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the outcome of your return request.
Approved Refunds
If your return is approved, your refund will be issued using the same payment method used for the original purchase.
Processing Time
Refunds are generally processed within 10 business days after approval. Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
Exchanges
If you would like a different chair or another product instead of the one you ordered, we recommend returning the original item first.
After your return has been approved, you are welcome to place a new order for the product you would like to receive.
Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with a return request, please contact our customer support team.
DEALMATIC
Email: support@dealmatic.shop
Phone: +1 404-234-8395
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Address: 1511 Nowhere Rd, Dewy Rose, GA 30634, USA